Privacy Policy 
Effective Date: 06/04/2025
At Emily Steven Dietetics and Fitness, we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and protect the personal data you provide during your dietetic consultations or fitness coaching onboarding, whether conducted in person or online.
By engaging in our services, you agree to the collection and use of your information as described in this policy.

Privacy Policy 

Effective Date: 06/04/2025

At Emily Steven Dietetics and Fitness, we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and protect the personal data you provide during your dietetic consultations or fitness coaching onboarding, whether conducted in person or online.

By engaging in our services, you agree to the collection and use of your information as described in this policy.

1. Information We Collect

We collect personal information to provide you with the best possible dietetic and fitness coaching services. This may include:

• Personal Information: Name, contact details (phone number, email address), date of birth, gender.
  
• Health and Medical Information: Information related to your health, including but not limited to medical history, dietary habits, allergies, medications, and lifestyle factors.
  
• Consultation Information: Details about your dietary preferences, goals, progress, and any other information shared during consultations.
  
• Payment Information: When applicable, we may collect payment information for consultations or services provided (e.g., credit card details).
  

2. How We Use Your Information

We use the information we collect for the following purposes:

• To conduct dietetic consultations (in person or online) and provide personalised dietary recommendations, or to provide personalised fitness programming.
  
• To communicate with you regarding your appointments, follow-ups, and any relevant health information.
  
• To process payments and manage billing for services provided.
  
• To improve the quality of our services and customer support.
• We may use your personal information to send you direct marketing communications and information about our health and fitness programs.
  
• To comply with legal and regulatory requirements.
  

3. Confidentiality and Data Protection

We understand the importance of keeping your personal information secure. We take reasonable precautions to protect your data, including using encrypted online communication tools for virtual consultations.

• In-person consultations: All paper-based records (if any) are kept in a secure location, accessible only to authorised personnel.
  
• Online consultations: We use secure video conferencing platforms to ensure that your consultations are private and confidential.
  
• Data collection during dietetic consultations or fitness coaching onboarding: During consultations and fitness coaching onboarding, relevant personal information may be collected and recorded in professional notes. This information is stored using secure software and is kept confidential in accordance with professional and legal requirements.

4. Sharing of Your Information

We do not share your personal information with third parties, except in the following circumstances:

• With your consent: We may share your information with your permission, such as if you are referred to another healthcare professional.
  
• Legal Requirements: We may disclose your information when required by law or in response to legal requests, such as subpoenas or court orders.
  
• Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors) who assist in the operation of our business, but these third parties are obligated to maintain the confidentiality and security of your data.
• Collection of leads: We use third-party platforms, such as Meta (Facebook/Instagram), to facilitate the collection of lead data. Please refer to Meta’s Privacy Policy for how they manage your data on their platform.
  

5. Your Rights and Choices

You have the right to:

• Access: Request access to the personal information we hold about you.
  
• Correct: Request corrections to any inaccurate or incomplete information.
  
• Delete: Request the deletion of your personal data, subject to any legal or contractual obligations.
  
• Withdraw Consent: If you’ve given us consent to collect your data, you may withdraw that consent at any time by contacting us.
  

To exercise any of these rights, please contact us at [Insert contact details].

6. Storage and Retention of Your Data

We retain your personal and health information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When your information is no longer needed, it will be securely deleted.

7. Online Consultations and Security

For online consultations, we use secure, encrypted platforms to ensure the privacy and security of your personal data. However, no method of transmission over the internet or electronic storage is secure, and while we strive to protect your information, we cannot guarantee absolute security.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and the revised policy will be effective as of the date indicated at the top of this document.

9. Contact Information

If you have any questions or concerns about this privacy policy or how your information is handled, please contact us at:

Emily Steven Dietetics and Fitness
emilystevendietitian@gmail.com
0412 065 900
Adelaide, South Australia